Bloomfire helps Elixiter reduce Q/A time by 100%

April 6, 2016 Laura Kirkland

A Vast Improvement In A Few Months

We implemented Bloomfire in November of 2015 and in 3 months, we saw phenomenal results.

“The software does what it says it’s going to do. It’s great when something can serve a function right out of the gate,” Andrew Hull, president and founder said.

The analytics prove what employees have told Hull, that Bloomfire has helped them do their jobs more efficiently. “Even in the last month we’ve seen a 100% reduction in time to answer questions,” Hull said. “It took four hours for questions to be answered and now it takes two hours.”

As long as employees get the answers they need within a couple hours they will always go back, Hull said. And as time goes on answers to common questions are waiting for new people who come across the same issues.

Read the full article here.

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