How the spread of Cloud software has affected the business software marketplace
- You evaluated business software via a lengthy proposal process? In many cases, the software sales person was your only access to detailed product information.
- You spoke with Gartner, Forrester, IDC and other analyst firms to confirm your short list.
- You purchased a license for the current version of the software and they shipped it to you.
- You purchased a license for dependent software (like database and server software) and they shipped it to you.
- Your IT resources installed the software on expensive hardware you specially purchased to run the software. You naturally over-purchased the hardware to ensure your software would not run slowly.
- You spent months customizing the software to meet your business needs, usually involving computer programmers and custom code.
- After months and months of project management, the software finally went live!
- If you were really good (or you had excellent internal/consulting resources assisting you), your business goals were met by the software application.
- You were LUCKY!
- Twelve to twenty-four months later you started the “upgrade process”, repeating many steps… even purchasing a new version of software from the software vendor.
- The process was HARD. There was a reason line-of-business departments had a contentious relationship with IT and vice versa.
- You still evaluate software but via web resources, public comments and information freely available to you. You largely control your evaluation process.
- You subscribe to the software services paying for what you need today, usually a month-to-month or annual commitment.
- You access the software (usually within hours or days) to start.
- You don’t care what the technology platform is…the vendor has to take responsibility for all aspects of performance and service delivery.
- You look forward to feature enhancements because the software vendor is responsible to deliver them on an ongoing basis under your subscription service. They even perform the updates seamlessly.
- You focus on configuring (not customizing) the software to your business needs, usually with limited or no computer programmers.
- You EXPECT to see value from the business software within weeks…not months or years.
- The process is much EASIER. Now you can keep focusing on improving your business, not software.
At Elixiter, we don’t manage a single server. Every business process runs in the Cloud. Having lived through the old world, I enjoy having my head in the Cloud.
What has been your experience? Is Cloud-based software living up to your expectations?